Spangles Beach — Privacy Policy

Last updated: 20 October 2026

Welcome to Spangles Beach! We take your privacy seriously and want you to feel confident about how your personal information is collected, used and protected when you visit our website, contact us or book a stay.

This Privacy Policy explains how we handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and relevant electronic communications privacy legislation.

1. Who We Are

Spangles Beach provides short-term, self-catering holiday accommodation in Portstewart, Northern Ireland.

The business is operated by Lisa Jane Curran, trading as Spangles Beach, who is the data controller responsible for personal information collected directly through our website and accommodation services.

Business correspondence address:

L. Curran
Spangles Beach
12 Millstone Mews
Portstewart
BT55 7FW
Northern Ireland

Email: hello@spanglesbeach.com

Telephone: +44 7512 601825

Website: https://spanglesbeach.com

The correspondence address above is not the holiday accommodation address.

For any questions about how your personal information is handled, please contact us using the details above.

2. Information We Collect

Depending on how you interact with Spangles Beach, we may collect the following information:

Contact information

Your name.
Email address.
Telephone number.
Information included in enquiries or correspondence.

Booking information

Arrival and departure dates.
Number of guests.
Accommodation preferences.
Booking references and reservation details.
Relevant information or special requests voluntarily provided during booking.

Payment information

Payment amounts and dates.
Deposit and outstanding balance information.
Payment status and transaction references.
Refund and cancellation records.

Guest communications

Messages exchanged regarding reservations.
Arrival arrangements and instructions.
Customer service enquiries.
Relevant correspondence before, during and after a stay.

Technical information

IP addresses and browser information where collected by our website or service providers.
Essential cookies and website session information.
Information necessary for website security and booking functionality.

We only seek personal information reasonably necessary to respond to enquiries, administer reservations, provide accommodation services and comply with our legal obligations.

We do not require guests to provide passport numbers, driving licence details or copies of identity documents as part of our standard booking process.

3. How We Use Your Information

We use personal information to:

Respond to enquiries and booking requests.
Process, confirm and manage accommodation reservations.
Communicate booking confirmations and important information.
Process deposits, outstanding balances and refunds.
Provide arrival instructions and relevant property information.
Help prevent double bookings across reservation platforms.
Respond to guest questions and requests.
Handle complaints or booking disputes.
Maintain website security and prevent fraudulent activity.
Maintain appropriate financial and business records.
Comply with relevant legal, accounting and tax obligations.

We do not use guest contact information to send marketing emails, newsletters or promotional messages.

We do not sell or rent personal information to advertisers or data brokers.

4. Our Legal Basis for Processing Information

Under UK GDPR, we rely on appropriate lawful bases when processing personal information.

Performance of a Contract

We process information necessary to arrange, confirm and provide accommodation services.

This includes managing reservations, communicating with guests and processing payments.

Where you contact us before making a reservation, we may also process information necessary to respond to your booking enquiry.

Legitimate Interests

We may process information where reasonably necessary for the legitimate operation of Spangles Beach, provided our interests are not overridden by your rights and freedoms.

This may include:

Responding to general enquiries.
Maintaining website security.
Preventing fraud or misuse.
Managing relevant business correspondence.
Handling complaints and resolving disputes.

Legal Obligations

We may retain or process information to comply with applicable laws, including accounting, taxation and other relevant legal requirements.

Consent

Where consent is required, such as for certain optional cookies or similar technologies, we will ask for it before carrying out that processing.

You may withdraw consent at any time where consent is the lawful basis.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Online Bookings and Vachr

Our website uses the Vachr accommodation booking system to manage direct reservations.

When you make a booking, relevant information may be stored within our WordPress booking system to administer your reservation.

This may include:

Your name and contact details.
Arrival and departure dates.
Number of guests.
Booking reference.
Payment and balance information.
Relevant booking correspondence.

Guest Reservation Access

Guests do not need to create a website account, username or password to make a booking.

Instead, guests receive a personalised reservation link by email.

This private link allows guests to access relevant booking information and, where applicable, manage outstanding payments.

Please keep your reservation link private, as someone with access to that link may be able to view information associated with your reservation.

If you believe your reservation link has been shared or accessed without permission, please contact Spangles Beach.

6. Payments Through Stripe

Spangles Beach uses Stripe to process online card payments securely.

When making a payment, you may be required to provide payment information directly through Stripe’s secure payment services.

Spangles Beach receives relevant transaction information necessary to manage your reservation, including:

Payment amount.
Payment date.
Transaction reference.
Payment status.
Refund information, where applicable.

We do not store your full payment card number or card security code within our WordPress booking system.

Payment card information is handled by Stripe in accordance with its own privacy and security arrangements.

For further information, please visit:

https://stripe.com/gb/privacy

7. Airbnb and Booking.com Reservations

Spangles Beach also accepts accommodation reservations through Airbnb and Booking.com.

Where you reserve accommodation through these platforms, relevant booking information may be provided to Spangles Beach so we can administer your stay.

This may include guest contact details, reservation dates, guest numbers and booking information.

Our booking system exchanges calendar availability information with supported platforms to help prevent overlapping reservations.

Reservations made through Airbnb or Booking.com are also subject to the relevant platform’s privacy policies and data protection arrangements.

For more information, please visit the privacy policies published by Airbnb and Booking.com.

8. Contact Forms and Email

Our website uses Forminator to process contact form submissions.

When you contact us through the website, we may collect:

Your name.
Email address.
Telephone number, where provided.
Your message or enquiry.

We use this information to respond to your enquiry and provide the information or assistance requested.

Our business email services are provided through IONOS.

Messages may be retained for an appropriate period depending on their purpose and whether they relate to an accommodation reservation.

We do not add people who contact us to marketing mailing lists.

9. WhatsApp Communications

Guests may choose to contact Spangles Beach through WhatsApp.

Where you communicate with us using WhatsApp, we may process:

Your telephone number.
Your messages.
Information you voluntarily share in the conversation.

WhatsApp is operated by Meta and is subject to its own privacy practices.

Please avoid sending sensitive personal information, identity documents or payment card details through WhatsApp.

WhatsApp communications will be used for guest enquiries, booking arrangements and relevant customer service purposes.

We do not use WhatsApp to send unsolicited marketing messages.

10. Cookies and Website Technology

Our website uses cookies and similar technologies to support website functionality, security and the accommodation booking process.

Essential Cookies

Some cookies may be necessary for the website to operate correctly.

These can include cookies used for:

Website security.
Session management.
Booking functionality.
Maintaining relevant user preferences.
Operating the cookie consent system.

Strictly necessary cookies may be used without consent where permitted by law.

Non-Essential Cookies

Certain third-party services or website features may use additional cookies or similar technologies.

Where consent is required by law, we will request your permission before activating non-essential cookies.

Cookie Consent

Our website provides a cookie consent system that allows visitors to manage their preferences.

Where applicable, visitors can accept or reject optional cookies.

You can also manage or delete cookies through your browser settings.

Disabling certain cookies may affect the operation of some website features.

Spangles Beach does not currently use Google Analytics or advertising tracking pixels for website visitor monitoring or targeted advertising.

We may update our cookie information if the technologies used by our website change.

11. Website Hosting and Security

Our website is hosted through IONOS and operates using WordPress.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

These measures include, where appropriate:

Secure HTTPS connections.
Restricted administrative access.
Website and plugin maintenance.
Secure payment processing.
Appropriate website backup arrangements.
Access controls for business information.

Access to guest information is restricted to those who require it for legitimate business purposes.

Spangles Beach is operated by Lisa Jane Curran, who manages guest enquiries and accommodation reservations directly.

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

12. Sharing Your Information

Spangles Beach does not sell or rent guest personal information.

We may share relevant information with trusted service providers where necessary to operate the website, process payments or administer accommodation reservations.

These may include:

IONOS: Website hosting and business email services.

Stripe: Secure payment processing.

Vachr: Booking system functionality and reservation management.

Airbnb and Booking.com: Accommodation reservation and calendar synchronisation services.

WordPress and website service providers: Technical functionality, security, maintenance or support, where applicable.

Professional advisers or public authorities: Where disclosure is necessary or legally required, including accounting, legal or regulatory matters.

We only share information reasonably necessary for the relevant purpose.

Spangles Beach does not routinely share guest information with external cleaners or property management companies.

Third-party providers may process information under their own privacy policies or applicable data processing agreements, depending on their role.

13. International Data Transfers

Some of the technology providers and online services used by Spangles Beach may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we seek to ensure that appropriate safeguards are in place in accordance with applicable UK data protection requirements.

These may include recognised adequacy arrangements, approved contractual safeguards or other lawful transfer mechanisms.

For more information about the handling of information by individual service providers, please refer to their published privacy policies.

14. How Long We Keep Your Information

Spangles Beach retains personal information only for as long as reasonably necessary for the purposes for which it was collected.

Our general retention periods are as follows.

Booking and Payment Records

Booking, payment and relevant financial records are generally retained for six years after the end of the relevant financial year, or longer where required by law or necessary for a legitimate legal purpose.

General Enquiries

General enquiries that do not result in a reservation are normally retained for up to 12 months after the last relevant correspondence.

Guest Communications

Correspondence relating to completed accommodation stays may be retained for up to three years after the stay.

Where communications form part of financial records, complaints, disputes or legal matters, they may be retained for longer where necessary.

Payment Card Information

Full payment card details are processed through Stripe and are not stored in our WordPress booking system.

Stripe retains information in accordance with its own legal, security and operational requirements.

Website and Security Information

Technical logs and security-related information may be retained for periods reasonably necessary to maintain website functionality, protect against misuse and investigate security incidents.

When personal information is no longer required, we take reasonable steps to delete it securely or anonymise it.

15. Your Data Protection Rights

Under applicable UK data protection legislation, you may have the right to:

Access: Request a copy of personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of personal information in certain circumstances.
Restriction: Ask us to restrict the processing of information in certain circumstances.
Objection: Object to certain processing activities, including those based on legitimate interests.
Data portability: Request the transfer of eligible information where applicable.
Withdrawal of consent: Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To make a request, please contact:

hello@spanglesbeach.com

We may need to verify your identity before processing certain requests.

We will normally respond to a valid data protection request within one calendar month, subject to any lawful extensions.

Complaints to the Information Commissioner’s Office

If you have concerns about how we handle your personal information, please contact us first so we have an opportunity to address them.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: https://ico.org.uk

16. Children’s Information

Accommodation reservations must be made by an adult.

Where information about children is necessary for a family reservation, we expect that information to be provided by a parent, guardian or another authorised adult.

We only seek information about children where reasonably necessary to administer the accommodation booking, such as the number of children included in a reservation.

We do not knowingly collect children’s personal information for marketing purposes.

17. External Websites and Social Media

Our website may contain links to external websites, including:

Local restaurants and cafés.
Visitor attractions.
Tourism information websites.
Social media platforms.
Accommodation booking platforms.
Other independent service providers.

These websites operate independently and may have their own privacy policies, cookies and data processing practices.

Spangles Beach does not control the privacy practices of third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our accommodation services, website technology, business practices or legal obligations.

Any revised policy will be published on this page with an updated revision date.

We encourage visitors and guests to review this page periodically.

19. Contact Us

For questions about this Privacy Policy, requests relating to your personal information or concerns about how your information is handled, please contact:

Lisa Jane Curran — Spangles Beach

196 Upper Road
Greenisland
BT38 8RW
Northern Ireland