Spangles Beach — Terms & Conditions
Last updated: 20 October 2026
Welcome to Spangles Beach! We’re delighted you’re considering a colourful seaside escape in Portstewart.
These Terms & Conditions explain the arrangements for booking and staying at Spangles Beach. Please read them carefully before confirming your reservation.
1. About Spangles Beach
Spangles Beach provides short-term, self-catering holiday accommodation in Portstewart, Northern Ireland.
The accommodation is operated by:
Lisa Jane Curran, trading as Spangles Beach
Business correspondence address: 196 Upper Road, Greenisland, BT38 8RW
Email: hello@spanglesbeach.com
Telephone: +44 7512 601825
Website: https://spanglesbeach.com
The correspondence address above is not the holiday accommodation address. Guests will receive the necessary arrival information before their stay.
2. Making a Booking
Bookings can be requested through our website or made through supported accommodation platforms, including Airbnb and Booking.com.
When booking directly through our website, guests must provide accurate contact information, arrival and departure dates, and the number of people staying.
The maximum permitted overnight occupancy is seven guests, including children.
A booking request does not necessarily mean that a reservation has been confirmed.
Your reservation is confirmed when Spangles Beach accepts the booking and any required initial payment has been successfully processed.
Please check your booking confirmation carefully and contact us promptly if anything is incorrect.
3. Deposits, Payments and Additional Charges
For direct website bookings made more than 21 days before arrival, the standard payment arrangement is:
- 25% deposit payable when booking.
- Remaining 75% payable 21 days before arrival.
Bookings made within 21 days of arrival require payment in full when booking.
Accommodation and Occupancy Charges
The standard accommodation rate includes up to two guests aged 16 or over.
Where more than two guests aged 16 or over are staying, an additional occupancy charge of £10 per additional guest, per night applies.
Children aged 15 or younger do not incur an additional occupancy charge.
The maximum permitted occupancy is seven guests in total, including adults and children.
For example, for a three-night stay:
- Two guests aged 16 or over: no occupancy surcharge.
- Three guests aged 16 or over: £30 additional charge.
- Four guests aged 16 or over: £60 additional charge.
- Five guests aged 16 or over: £90 additional charge.
The occupancy surcharge is calculated according to the number of chargeable guests and the length of the stay.
All applicable occupancy charges will be included in the total booking price displayed before the reservation is confirmed.
Cleaning Fee
A mandatory £50 cleaning fee applies to every booking, regardless of the number of guests or nights.
This fee is included in the total price presented to guests before they confirm their reservation.
Payment Processing
Our website uses Stripe to process online card payments securely.
Guests can access their reservation and payment information through the personalised guest portal link provided by email.
The booking summary will show the accommodation price, applicable occupancy charges, cleaning fee and total payable.
The required deposit and outstanding balance will be calculated from the total booking price, including applicable charges.
No mandatory fee will be added after booking confirmation unless it was clearly disclosed beforehand or subsequently agreed with the guest.
4. Outstanding Balances
For bookings made more than 21 days before arrival, the remaining 75% balance is due 21 days before check-in.
Spangles Beach may send payment reminders and secure payment links through its booking system.
If the outstanding balance is not received by the due date, Lisa will contact the guest personally to discuss the payment and any difficulties they may be experiencing.
Spangles Beach will not automatically cancel a reservation solely because the payment deadline has passed.
If payment remains outstanding following personal contact, Spangles Beach reserves the right to cancel the booking after giving the guest reasonable notice and an opportunity to resolve the matter.
Any cancellation or charges will be handled fairly, in accordance with the booking terms and applicable consumer law.
5. Cancellations and Refunds
We understand that plans can change, and we aim to deal with cancellations fairly and sympathetically.
Cancelling Your Booking
If you need to cancel your reservation, please contact Spangles Beach as soon as possible by emailing hello@spanglesbeach.com.
Please include your booking reference, your name and your arrival date.
Cancellations More Than 21 Days Before Arrival
For bookings made under our standard payment schedule, a 25% deposit is payable when booking.
If you cancel more than 21 days before arrival, we may retain some or all of the deposit to cover reasonable losses arising directly from your cancellation.
Any payments above the reasonable cancellation charge will be refunded.
Cancellations Within 21 Days of Arrival
Where a booking is cancelled 21 days or fewer before arrival, a higher cancellation charge may apply because there is less opportunity to rebook the accommodation.
The charge will be assessed fairly, taking account of the financial loss caused by the cancellation, costs saved and our ability to secure another booking.
Depending on the circumstances, the charge may be up to the full booking price, where justified.
Rebooking Cancelled Dates
If we’re able to secure another booking for some or all of your cancelled dates, we’ll take the replacement booking into account when calculating the cancellation charge.
We won’t seek to recover the same loss twice.
No-Shows
If you do not arrive for your reservation and have not contacted us, this will normally be treated as a last-minute cancellation.
Any charges will remain subject to the same principles of fairness and reasonable financial loss.
Exceptional Circumstances
If unexpected circumstances prevent you from travelling, please contact us as soon as possible.
We’ll consider your situation sympathetically, including whether alternative dates can be offered.
We recommend taking out suitable travel insurance to cover unforeseen cancellations.
If Spangles Beach Cancels Your Booking
If we are unable to provide the accommodation you’ve booked, we’ll notify you as soon as reasonably possible.
Where we cancel because we cannot fulfil the booking and you are not at fault, we’ll refund payments received for the accommodation and associated booking charges. This does not affect any additional rights you may have under applicable law.
Refund Processing
Approved refunds will normally be made to the original payment method.
We’ll aim to process refunds promptly, usually within 14 days of agreeing the refund amount, although your payment provider may take additional time to return the funds.
Bookings Through Airbnb or Booking.com
If you’ve booked Spangles Beach through Airbnb or Booking.com, the cancellation terms applicable to that reservation and platform will apply, subject to your legal rights.
Please request cancellations and refunds through the platform where you originally booked.
Your Statutory Rights
Nothing in this policy excludes or restricts your statutory consumer rights.
6. Changes to Bookings
Requests to change arrival dates, departure dates or guest numbers should be made directly to Spangles Beach.
Changes are subject to availability and may result in a revised price.
The maximum occupancy of seven overnight guests must not be exceeded.
Any additional charges will be explained before a requested change is confirmed.
7. Check-in and Check-out
Check-in: From 3:00 pm (15:00).
Check-out: By 11:00 am (11:00).
Arrival and departure arrangements, including access instructions, will be communicated to guests before their stay.
Early check-in or late check-out must be agreed in advance and cannot be guaranteed.
8. Occupancy and Visitors
Spangles Beach accommodates a maximum of seven overnight guests.
Only guests included in the reservation may stay overnight unless prior permission has been granted, and the maximum occupancy must never be exceeded.
Additional daytime visitors are permitted only with prior agreement from Lisa.
Parties, celebrations and events are by prior request and approval only.
Guests must not organise gatherings that create excessive noise, disturbance, damage or overcrowding.
Permission for additional visitors or events may be subject to reasonable conditions communicated in advance.
9. House Rules
We ask guests to treat Spangles Beach and its neighbours with care and respect.
Smoking and Vaping
Smoking and vaping are not permitted inside the property.
Guests may smoke or vape in the garden.
Please dispose of cigarette ends and related waste responsibly.
Pets
Pets are not permitted at Spangles Beach, except where assistance animals must be accommodated under applicable law.
Parties and Events
Parties, events and additional visitors require Lisa’s prior approval.
Unauthorised parties or gatherings are not permitted.
Noise and Quiet Hours
Guests must be considerate of neighbours throughout their stay.
Quiet hours are 11:00 pm to 7:00 am.
During these hours, please keep noise to a minimum, including music, outdoor conversations and other activities that could disturb neighbouring properties.
Parking
Two parking spaces are available directly in front of the property.
Additional communal parking is available nearby, with the location and any applicable arrangements provided on request.
Guests must park responsibly and avoid obstructing neighbours, access routes or other vehicles.
General Care of the Property
Guests should:
- Keep the property reasonably clean and tidy.
- Treat furniture, appliances, decorations and equipment responsibly.
- Respect neighbouring properties and avoid excessive noise.
- Follow reasonable safety and property instructions.
- Report damage or maintenance concerns promptly.
- Secure the property when leaving.
- Supervise children appropriately, including when using play areas or equipment.
Specific arrival and property instructions will be communicated before the stay.
10. Damage and Breakages
Guests should report accidental damage or breakages to Spangles Beach as soon as reasonably possible.
Spangles Beach does not currently require a security or damage deposit.
Guests may be responsible for reasonable, evidenced costs arising from damage they cause through negligence, misuse or deliberate actions, subject to applicable law.
Normal wear and tear will not be treated as guest damage.
Any damage-related charges will be assessed individually, taking account of the circumstances, actual reasonable repair or replacement costs, and any applicable insurance.
Guests will be informed of the reasons for any proposed charge and given an opportunity to discuss it.
Spangles Beach will not impose arbitrary or automatic damage penalties.
11. Cleaning and Property Condition
The accommodation will be cleaned and prepared for guests before arrival.
A mandatory £50 cleaning fee is charged per booking and included in the booking price displayed before confirmation.
Guests are expected to leave the property in a reasonable condition at the end of their stay.
The standard cleaning fee does not cover excessive mess or damage resulting from unreasonable use of the property.
Where extraordinary cleaning is reasonably necessary, an additional charge may be requested based on the actual, evidenced costs incurred.
Any additional charges must be reasonable, justified and consistent with the conditions disclosed during booking.
12. Problems During Your Stay
If something is not right during your stay, please contact Spangles Beach as soon as possible.
We will make reasonable efforts to investigate and resolve reported problems.
Guests should provide an opportunity for relevant issues to be addressed where practical.
13. Property Availability and Unexpected Events
In exceptional circumstances, Spangles Beach may be unable to provide the accommodation as booked due to serious property damage, safety concerns or events beyond its reasonable control.
If this happens, we will contact affected guests promptly, explain the circumstances and discuss appropriate alternatives or refunds in accordance with applicable law.
14. Personal Belongings
Guests are responsible for taking reasonable care of their personal belongings.
Please ensure doors and windows are secured when leaving the accommodation.
Nothing in this section limits any liability that Spangles Beach cannot lawfully exclude.
15. Safety
Guests must follow reasonable safety instructions provided at the property.
Children must be appropriately supervised.
Please report hazards, faults or damaged equipment promptly.
In an emergency, contact the appropriate emergency services.
16. Third-Party Services and Local Recommendations
Our website may recommend local restaurants, cafés, attractions, shops and transport providers.
These businesses operate independently and are responsible for their own services, pricing and availability.
Spangles Beach does not guarantee third-party opening hours, availability or service quality.
Guests should confirm arrangements directly with the relevant business.
17. Privacy
We process personal information in accordance with our Privacy Policy.
Please see:
18. Complaints
If you have a concern about your booking or stay, please contact us:
Email: hello@spanglesbeach.com
Telephone: +44 7512 601825
We aim to deal with complaints fairly and within a reasonable timeframe.
19. Applicable Law
These Terms & Conditions are governed by the laws applicable in Northern Ireland, subject to any mandatory consumer protections or legal rights that apply to the guest.
20. Changes to These Terms
We may update these Terms & Conditions periodically.
The terms applicable to an existing booking will generally be those agreed when the booking was made, unless a change is subsequently agreed or required by law.
21. Contact Us
For questions about your booking or these Terms & Conditions:
Lisa Jane Curran — Spangles Beach
196 Upper Road, Greenisland, BT38 8RW
Email: hello@spanglesbeach.com
Telephone: +44 7512 601825
Come for the coast, stay for the personality!
